Last updated: 8 January 2026
Welcome to Timeless Intentions. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.
By placing an order through our website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You agree to provide accurate, current, and complete information during the ordering process.
All product descriptions, images, and prices are subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
Prices are listed in GBP (£) and include VAT where applicable. We strive to display accurate pricing, but errors may occur. If we discover a pricing error after you've placed an order, we'll contact you to provide the option to proceed at the correct price or cancel your order.
When you place an order, you'll receive an order confirmation email. This email is not an acceptance of your order, merely confirmation that we've received it. Acceptance occurs when we dispatch your order.
Payment must be made in full at the time of ordering. We accept major credit and debit cards. All transactions are processed securely through trusted payment providers.
Our gift boxes are curated based on the personalisation details you provide. Please ensure all information is accurate before completing your order. We cannot be held responsible for errors in personalisation resulting from incorrect information provided by the customer.
Personalisation choices (such as colour, size, jewellery metal, and message tone) are final once the order is confirmed and cannot be changed after production has begun.
We aim to dispatch all orders within 5-7 business days. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control (e.g., courier delays, extreme weather).
Risk of loss and title for items pass to you upon delivery. Please inspect your order upon receipt and report any damage or missing items within 7 days.
Please refer to our Returns & Exchanges Policy for detailed information. Due to the personalised nature of our products, we have a limited returns policy.
All content on this website, including text, graphics, logos, images, and software, is the property of Timeless Intentions and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
To the fullest extent permitted by law, Timeless Intentions shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our total liability to you for any claim arising from or relating to these terms or your use of our services shall not exceed the amount you paid for the specific product giving rise to the claim.
You agree to indemnify and hold harmless Timeless Intentions from any claims, losses, damages, liabilities, and expenses arising from your violation of these Terms or your use of our products.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.
If you have any questions about these Terms of Service, please contact us.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.