At Timeless Intentions, every gift box is personally curated based on your specific personalisation choices. We take great pride in the quality and care that goes into each order.
Due to the highly personalised nature of our gift boxes, we have a limited returns policy. However, your satisfaction is our priority, and we're committed to making things right if there's an issue.
If any item in your box arrives damaged, defective, or doesn't meet our quality standards, please contact us within 7 days of delivery with:
We'll arrange for a replacement item or offer a full refund, depending on your preference.
If the gown or robe doesn't fit as expected, please contact us within 7 days of delivery. We'll work with you to arrange an exchange for the correct size, subject to availability.
As each box is curated specifically for your recipient and includes personalised elements (such as custom messages and framed notes), we cannot accept returns or offer refunds for change of mind.
We encourage you to carefully review all personalisation details before completing your order.
Exchanges are considered on a case-by-case basis for sizing issues or if an item doesn't match the personalisation details you provided. Please contact our team to discuss your specific situation.
If we approve a return or exchange due to quality issues or an error on our part, we'll provide a prepaid return shipping label. For other returns (such as sizing), return shipping costs may be the customer's responsibility.
Approved refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method used at checkout.
The following items cannot be returned for hygiene and personalisation reasons:
If you have any questions about our returns and exchange policy, please don't hesitate to reach out. We're here to ensure your gifting experience is as perfect as possible.