Privacy Policy

Last updated: 8 January 2026

At Timeless Intentions, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, shipping address
• Order Information: Products purchased, personalisation details, payment information
• Communication: Messages you send us via contact forms or email
• Newsletter: Email address if you subscribe to our mailing list

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Curate personalised gift boxes based on your specifications
• Communicate with you about your orders, including shipping updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (only if you've opted in)
• Improve our products, services, and website
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party companies that help us process payments, ship orders, or provide customer support
• Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under data protection law, you have rights including:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Object: Object to processing of your personal data
• Restrict: Request restriction of processing your personal data
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us.

Cookies

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings.

Marketing Communications

If you've opted in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.